Privacy Policy

Updated January 30, 2024


At BestLife4Pets we respect your privacy.

This Privacy Policy explains how BestLife4Pets (“BestLife4Pets”, “BL4P”, "we,” “us,” or “our”) collects, uses, discloses, and secures (“processes”) information about individuals that constitutes personal information under applicable data protection and privacy laws (hereinafter, “Personal Information”) through www.bestlife4pets.com  (“Website”), our computer or mobile applications, our electronic communications, including email and text messages, and other websites and services that we provide that are controlled by us and display this Privacy Policy (collectively, the “Service”).

Please read this Privacy Policy Carefully to understand how we handle your Personal Information. If you do not agree to this Privacy Policy, please do not use the Service.

Your use of our apps and sites indicates you agree to our collection, use, and sharing of your information as set forth in this Policy. Any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service, are incorporated by reference into this Policy.

 

SECTION 1 - WHAT INFORMATION WE COLLECT

We collect identifiers and contact information. For example, we may collect your name and street address if you register on our site or apps. We may also collect your phone number, or email address. We also collect online identifiers. For example, if you engage with us through a social media site, we may collect your social media user identifier.

We collect transactional information. We use cookies to help keep track of items you put into your shopping cart including when you have browsed our website and\or abandoned your cart and this information is used to determine when to send cart reminder messages via email and SMS.

We collect payment information. If you make purchases with us, we (or our business partners who process credit cards for us) may collect your billing information. This includes your credit card number.

We collect information you submit or otherwise provide or authorize us to collect. We collect the information you post in a public space on our site. This includes comments and videos or photos. We also collect any other information you may provide to us or authorize us to collect. This may include information about your physical activities or your nutrition preferences. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we may collect the information you provide, including your telephone number or when you read a text message.

We collect demographic information and information about your interests. We may collect information such as your gender and age, your pets, household or lifestyle information, and your ZIP Code.

We collect internet and electronic network activity information, such as device and usage information. We may collect information about the browser you are using, and we may look at what site you came from, or what site you visit when you leave us. We may also collect information about your operating system, Internet Service Provider (ISP) information and IP addresses and other device identifiers, such as mobile device identifiers. In addition, we may collect information about your use of our Services, including through use of tracking technologies such as cookies, pixel tags, and Flash Cookies.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We collect geolocation information. Using technologies such as GPS or Wi-Fi, we may collect information about your location. For example, if you use our mobile apps, we may access your device’s location information to provide you location-enabled features. 

We collect information about third parties. From time to time, we may allow you to send an email, a gift card or message to a friend through one of our sites or apps. If you choose to do this, we will need that person’s name and email address.


SECTION 2 - HOW WE COLLECT YOUR INFORMATION

We collect information directly from you when you:

  • make a purchase with us;
  • register or setup an account on one of our sites or apps;
  • sign up for our email newsletters, marketing text messages and other notifications;
  • participate in promotions such as sweepstakes or contests;
  • fill out a survey;
  • contact us, such as through our sites and apps or otherwise communicating with our Consumer Relations team; and
  • otherwise provide it to us or authorize us to collect it

We collect information from you through tracking tools. We use tracking tools like browser cookies and mobile device IDs to collect information when you use the Services. We do this on our websites, in emails that we send to you, and in media advertising. We collect information about usage and browser information over time. 

Third parties may also share information about you with us.  We may receive information from commercial sources such as companies who compile information about shoppers and their preferences. Social media platforms may also give us information about you, and we may get information about your interactions with our ads on third-party sites.

Some information provided by third parties may be aggregated or otherwise deidentified so that it does not identify you. Aggregated and deidentified data are not subject to this Privacy Policy.

We combine information from different sources. For example, we may combine information we have collected offline with information we collect online. We combine information we have collected across third-party sites, including social media sites. We combine information across devices such as computers and mobile devices. We may also combine information from third parties with information we already have. We may use this information to generate inferences about you and for the other purposes described in this Privacy Policy.

 

SECTION 3 - WHAT DO WE DO WITH YOUR INFORMATION?

We use information to help us effectively provide you products and services. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address so that we can process your order.  We use your information to respond to your questions or enable you to participate in our programs. This may include giveaways, sweepstakes or contests. We also may use your information to process your registration with sites and apps. We may use your friends’ email addresses to send them information that you requested we send them. We may also contact you about products and services you have requested, or if you have won a prize or promotion.

We use information to improve our products and services. Our end goal is to have as many pets as possible live happier, healthier lives. Therefore, we may use your information to improve our products and\or create new products. Another one of our goals is that you have a positive experience with our sites, apps, and products. Therefore, we may use your information to improve your experience with our sites, apps, and products. We may use information you provide or that third-party partners give us to personalize your experience.

We use information for security purposes. We may use your information to help protect you, our sites and apps, our company, our customers, and our consumers.

We use information for marketing purposes. With your permission, we may send you emails and or SMS texts about our store, new products and other offers. For example, we might send you information about new or existing products, special offers, updates or general information to help you and your pets. We might also use your information to serve you ads about our products. Those ads may appear on third-party platforms which may include social media.  We may provide you with information through email or push notification. If you have elected to receive text messages from us, then we may send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages.

 

 

SECTION 4 - HOW WE GET YOUR CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@bestlife4pets.com

 

 

SECTION 5 - DISCLOSURE

Your privacy is important to us.  Information such as credit card information is encrypted and not stored by us, but by the Third Party Payment processor. See the Security section 7 below for more information.

Other personal information that we collect is only for our use as described above. However, we may be required to disclose your personal information if we are requested to do so by law or if you violate our Terms of Service

Note: We use various technical and organizational mechanisms to secure our websites and apps. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be perfectly secure.

 

 

SECTION 6 - THIRD-PARTY SERVICES

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We use Klaviyo to contact you by email and provide benefit added information with respect to your order or to inform you of new products or updates to our Store that may be of interest to you -- you can read more about how Klaviyo uses your Personal Information here: https://www.klaviyo.com/privacy/policy

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

​In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

​
Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

​

SECTION 7 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

​

SECTION 8 - BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by turning off the setting for ads in Facebook, Google, Bing and Pinterest. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

SECTION 9 - AGE OF CONSENT

​By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

​

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

​

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@bestlife4pets.com